POLICY INFORMATION

Cancellation and Refund Policy

Pre-launch draft: this copy describes the current product behavior and must be reviewed by qualified Indian legal counsel before accepting live customer payments.

This draft reflects the cancellation behavior currently enforced by the Trainrr booking service. Business owners and legal counsel must approve the final commercial policy.

Before payment

An unpaid reservation is held for approximately ten minutes. If payment is not completed before the hold expires, the slot becomes available again.

Client cancellation

The current application permits clients to cancel a confirmed session at least 24 hours before its scheduled start. The checkout and booking dashboard show this rule before cancellation.

Refund processing

A captured payment for an eligible cancelled booking enters refund review. The payment is shown as refund pending until the payment provider confirms that the refund was processed. Bank posting times are controlled by the payment provider and issuing bank.

Trainer cancellation and disputes

Trainer cancellations and exceptional circumstances require platform review. Contact support with the booking ID. Partial refunds currently require manual reconciliation and should not be promised before an operator reviews the case.

Questions? Contact Trainrr support.